Sudden shut down of windows 11

T

TolgaT1

Bit poster
Started around 3/26/2026, may be after windows or parallels update, windows 11 shuts down suddenly.
I saved the minidump file and analyzed with WinDbg;
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffd10ad2fb8360, Physical Device Object of the stack
Arg3: fffff800667288b0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd10ad630dbf0, The blocked IRP
I have experienced this type of shutting down of W11 at least 10 times for the last 3 weeks, all in the middle of light load with windows side using excel, outlook, pdf exchange. Mac side is clear of any open apps.
Based on my research (thanks to ChatGPT), latest Windows update is causing the problem. Anyone experiencing the same?
Please let me know what I can do to stop these sudden shutdowns?
 
Been experiencing the same thing. Tried do everything I could fine on the internet. Reinstalled a clean windows and also reinstalled parallels. Keeps doing it.
 
After 3 whole days of screwing around with this I ended up installing the version of parallels on the Apple App Store and rebuilding it scratch from there. Happy to say I haven't had any problems since. It's left me wondering if its windows or the new build of parallels. I was running the latest 26.3 or whatever it is.
 
I have the following windows updates (now paused for the next 5 weeks)
2026-03 Update (KB5086672) (26200.8117)
2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 25H2 for arm64 (KB5066128)
I have not tried to uninstall windows updates, I am hoping Parallels will push in a new update for this issue. Meantime, I shutdown the VM every 3-4 hours and restart the Mac every 6-8 hours. I also start Mac in safe mode daily. It may be overkill but resetting/clearing up things seem to be working. I have not had sudden shutdown issues following this recipe. I am on a critical task, after that I will stop restarts and work as normal and turn on all updates to see if it is gone.
 
I am having the same issue - M2 MacBook Pro with Windows 11 - both updated to current versions. Problem started occurring at the end of March 2026.
I have been on MULTIPLE professional calls working on Excel spreadsheets when Parallels crashes and I have to reboot. I have lost massive productivity due to this issue and for the first time in 15 years I'm considering my alternatives. This is UNACCEPTABLE.
 
Hello all,
In order to investigate the issue, please proceed as follows:
1. Reproduce the issue.
2. Collect a technical report. To generate the report, right-click on the Parallels icon in the Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report, and provide us with the report's 9-digit ID in reply.
Regards,
 
I have same issues: very, very annoying! This is happening for a few months now, and has even destroyed powerful excel files.
For sure it has something to do with the update around march!
 
This looks like a typical DRIVER_POWER_STATE_FAILURE (0x9F), which usually means a driver is not responding correctly during a power state change (like idle or shutdown), rather than Windows itself being the root cause. Since it started after updates and happens under light load, it's likely a compatibility issue with a specific driver--commonly network, GPU, storage, or USB. I'd recommend updating or rolling back those drivers first, especially anything recently changed, and also disabling Fast Startup and certain power-saving features (like USB selective suspend and PCIe link state power management). Given you're using Parallels, it's also worth updating or temporarily disabling its components to see if the issue stops, as virtualization drivers can sometimes trigger this error. If the problem continues, running Driver Verifier or analyzing the dump file more deeply can help identify the exact driver causing the delay.
 
This issue has been present since version 26 of Parallels Desktop (Intel CPU). I downgraded the version to 20.4.1 and it resolved the issue. Parallels Dealstop has not fixed it, and I am extremely disappointed
 
jiedyh said:
This issue has been present since version 26 of Parallels Desktop (Intel CPU). I downgraded the version to 20.4.1 and it resolved the issue. Parallels Dealstop has not fixed it, and I am extremely disappointed
Click to expand...
Thank you that is very interesting.
How do you downgrade to earlier than version 26 of Parallels ?
Also, why did you go back that far, i.e. 20.4.1 ?
 
I'm beginning to wonder if these crashes are more likely to occur when working in Excel, particularly with big files, but I cannot yet be sure.
Has anyone else drawn a similar conclusion?
 
Glen_Parallels said:
I'm beginning to wonder if these crashes are more likely to occur when working in Excel, particularly with big files, but I cannot yet be sure.
Has anyone else drawn a similar conclusion?
Click to expand...
I am almost certain crashes are related to working in Excel. I am not sure what "large" means for excel but the last crash; 2 edge windows, 1 excel file open. Excel file has no macros, no active external links, 2.2Mb size. I think it is not considered to be large file but crash happened when I was navigating between sheets and from memory, all other crashes occurred while an excel file was foremost or working in excel.
 
Same for me. MacBook M1, OS 26.4 ; Windows 11 ; all up to date ; when I use excel especially when scroll up and down after a view minutes parallels crashes completely. The Excel files are not big ; simple price lists. I asked the support but no answer ....
 
Glen_Parallels said:
Thank you that is very interesting.
How do you downgrade to earlier than version 26 of Parallels ?
Also, why did you go back that far, i.e. 20.4.1 ?
Click to expand...
20.4.1 is not a very outdated version. The previous version of version 26 is version 20! Running Windows 11 on this version should not pose any issues
 
I'm experiencing the same annoying behaviour. Macbook M1, Parallels V26.3.2, Windows 11. Every time it happened, was using Excel.
Hoping someone comes with a solution, very annoying.
 
Same here. Macbook M5 processor. Working in Excel and with Edge browser open. Light work. Started to happen after both Windows and MAC OS update of yesterday. This morning already happened twice, frustrating. I have sent a technical report with ID 520999265.
 
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