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Any purchases made after 1st May are eligible for a free upgrade. Try contacting Avanquest UK at tech@avanquest.co.uk They answered me very quickly but they don't work weekends.

Even the support staff at Avanquest didn't know about this until I told them :)

Thanks Guy, I've had the update up and running since Saturday, it was the 2 days of conflicting support messages from both sides of the Atlantic previous to that release which did me in ;) I'm now waiting to see if my upgrade has been cancelled, as the original unanimous verdict from...

The problem is not that there are different localised versions, it's that you allow people from these countries to buy upgrade keys which can only be used on the US version. There is absolutely no warning when you start to purchase the upgrade that is is only intended for US customers. Then...

At last! Mine is now upgraded & activated :D

Banging my head against a brick wall I agree with you 100% I am now faced with another fiasco due to incorrect information from the Parallels support team. Robert Stewart from UK support told me Irene at Parallels then replied So I have requested a refund from...

How does this one work? Can we upgrade our UK versions with the upgrade key that was supplied from element5? You need to give detailed information Tim, to avoid more unnecessary screw ups. Thanks, Mark

They have told me there is no way you can update a UK version with a US key. I think they are just making it up as they go along.

Don't forget to back up your VM. When you upgrade to 3.0 the VM is altered and will not work again with 2.5.

There's a lot more on it on this thread I cannot beleive they are still ripping people off with this scam, even though they have been contacted about this issue by a lot of people I gave them the benefit of doubt that they were merely incompetent with their sales plans. Parallels US...

Refund If you are at the same situation as me and require a refund for the useless upgrade you have been sold you need to cancel your order at element5. There is a link to follow on the email sent when you purchased the upgrade under the heading Your order data: You need to log on with the...

Sorry to hear that, I must have been lucky. I did send my first email at 1:05am, I was probably top of the pile. I imagine it is a very big pile now :D

Stuart, try order-support@parallels.com I can't complain about the response from both the UK and US support staff, they have tried to help solve the mess. I think it is the way the software is sold that is the problem. The company does not seem to be organised at all, it is selling the...

Andy, try order-support@parallels.com

Update, it gets worse Parallels support agreed the only option is for them to refund my money. Now they have realised they are unable to arrange refunds :D :D :D I am trying to get a refund from element 5....... This is not how a professional company should be run

It gets worse!!! UK users who have purchased the boxed version and the 3.0 upgrade read this reply from Avanquest, the UK distributors of Parallels I am not a happy bunny :mad:

What do you do if you have already upgraded the UK version of Parallels using the US version? I am having similar problems to others on here, I installed the software released last night but I'm now stuck in limbo with it refusing to accept my original activation key. How can I check for...

Good luck with the upgrade. I am having problems activating my copy of 3.0, it refuses to accept my original activation key. I originally purchased the UK boxed version. I know there are a number of international customers having the same dificulties. I have emailed Avanquest with my problem...