customer service

I bought the "Parallels Desktop 27 for Mac Upgrade Run Windows on your Mac!" product today, but upon trying to activate it, discovered it requires another purchase to be usable. I need to return this product, and it says I can return it within 30 days of purchase. Unfortunately, after trying to...

Hello, I need urgent customer service assistance with my Parallels for Mac Pro subscription. I purchased a Parallels for Mac Pro license earlier this year, but the license appears to have been disassociated from my account. I now need to activate it again urgently, or I will lose access to my...

I am so skin-peelingly frustrated with the Parallels website and unsubscribe options. I received an email saying my subscription will automatically renew. My subscription number is #S45167281. The link in the email takes me to a totally blank page with only two options: My linked paypal which I...

Hello, I have not used my Parallels Desktop for Mac subscription in over a year. Last year (2024) I went back and forth trying to cancel my auto-renewal. They wouldn't give me a refund last year but I know I at least canceled my subscription so I wouldn't be charged again this year (2025). Well...

What is the best way to get Parallels customer service to respond within a timely manner. Can somone provide there email and best contact information. Additionally, forward/back don't seem to work as well as tab switching within browsers, if anyone has information on this that'd be great aswell..

Hi, I manage a government enterprise account for over 1,000 licenses and need to speak to someone in sales about renewing (NOT auto-renewing) our subscription as well as asking a few other questions. I had thought it would be easy to speak to someone in sales and/or get phone support but after...

Can I remind you Maria, that YOU asked me to raise my problem with information in a PM. I have done that twice now, yet days go by between replies. What is the matter with you? How can any problem - which by the way is entirely of Parallels' doing - be resolved if you either cannot or will not...

Hello. I am kindly requesting that all of the registered activations, related to my Parallels 10 license be deleted/refreshed/purged. The license is attached to the email on this account. I have not used the license in several years & no longer have access to the machines that they were...