10.1.3 Updater Quits

S

Steve Ball

Junior Member
If I open PD, I get a message saying a new version (10.1.3) is available. If I click 'Install Update' the Updater window disappears, I get a beach ball for a few seconds and then PD quits. This is happens every time.

If I skip the update and start PD, then choose 'Check for Updates' and run the updater from there, the behaviour is the same.

What do I do now?

Thanks in advance,
Steve = : ^ )
 
I'm still stuck with this. Here's the crash report for anyone that understands one.

Process: prl_client_app [1789]

Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app

Identifier: com.parallels.desktop.console

Version: 10.1.2 (28859)

Build Info: Parallels-28859.1093492~10.1.28859.1093492

Code Type: X86-64 (Native)

Parent Process: launchd [213]

Responsible: prl_client_app [1789]

User ID: 501



Date/Time: 2015-02-06 21:55:09.778 +1100

OS Version: Mac OS X 10.9.5 (13F34)

Report Version: 11

Anonymous UUID: E5EF7D52-1EAC-C368-8575-38D2A1528882



Sleep/Wake UUID: 55DBC078-0A93-472D-BC68-2474600CCCEF



Crashed Thread: 6



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000088



VM Regions Near 0x88:

-->

__TEXT 0000000106b7a000-000000010a308000 [ 55.6M] r-x/rwx SM=COW /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app



Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_malloc.dylib 0x00007fff8ed41fcb nano_size + 36

1 libsystem_malloc.dylib 0x00007fff8ed40f24 free + 64

2 QtCorePrl 0x000000010d596d22 QMapData::continueFreeData(int) + 66

3 com.parallels.desktop.console 0x000000010759cd43 0x106b7a000 + 10628419

4 libsystem_c.dylib 0x00007fff8bcc47a1 __cxa_finalize + 177

5 libsystem_c.dylib 0x00007fff8bcc4a4c exit + 22

6 com.parallels.desktop.console 0x0000000106b87c3b start + 59



Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff94ed3662 kevent64 + 10

1 libdispatch.dylib 0x00007fff8e08d421 _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff8e08d136 _dispatch_mgr_thread + 52



Thread 2:

0 libsystem_kernel.dylib 0x00007fff94ed2e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff93f33f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff93f36fb9 start_wqthread + 13



Thread 3:

0 libsystem_kernel.dylib 0x00007fff94ed2e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff93f33f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff93f36fb9 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff94ed2e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff93f33f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff93f36fb9 start_wqthread + 13



Thread 5:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff94ed29aa __select + 10

1 com.apple.CoreFoundation 0x00007fff8df48a03 __CFSocketManager + 867

2 libsystem_pthread.dylib 0x00007fff93f32899 _pthread_body + 138

3 libsystem_pthread.dylib 0x00007fff93f3272a _pthread_start + 137

4 libsystem_pthread.dylib 0x00007fff93f36fc9 thread_start + 13



Thread 6 Crashed:

0 QtCorePrl 0x000000010d566ab0 QThread::start(QThread::Priority) + 80

1 QtCorePrl 0x000000010d64fab4 QProcessEnvironment::systemEnvironment() + 7924

2 QtCorePrl 0x000000010d608afe QProcess::start(QString const&, QStringList const&, QFlags<QIODevice::OpenModeFlag>) + 878

3 QtCorePrl 0x000000010d60af8e QProcess::execute(QString const&, QStringList const&) + 78

4 com.parallels.desktop.console 0x0000000106db1513 0x106b7a000 + 2323731

5 com.parallels.desktop.console 0x0000000106db0907 0x106b7a000 + 2320647

6 libsystem_pthread.dylib 0x00007fff93f32899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff93f3272a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff93f36fc9 thread_start + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff94ecea1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff94ecdd18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8defcf15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8defc539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8defbe75 CFRunLoopRunSpecific + 309

5 com.apple.AppKit 0x00007fff8e26905e _NSEventThread + 144

6 libsystem_pthread.dylib 0x00007fff93f32899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff93f3272a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff93f36fc9 thread_start + 13



Thread 6 crashed with X86 Thread State (64-bit):

rax: 0x00007fff7a8ee420 rbx: 0x0000000000000088 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x000000010d810720 rsi: 0x0000000000000007 rbp: 0x0000000112144a30 rsp: 0x0000000112144950

r8: 0x000061800044bc70 r9: 0x0000000000000000 r10: 0x000000010d80fd60 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000007 r14: 0x000000010d810720 r15: 0x0000000000000003

rip: 0x000000010d566ab0 rfl: 0x0000000000010206 cr2: 0x0000000000000088


Logical CPU: 6

Error Code: 0x00000004

Trap Number: 14
 
Steve Ball said:
If I open PD, I get a message saying a new version (10.1.3) is available. If I click 'Install Update' the Updater window disappears, I get a beach ball for a few seconds and then PD quits. This is happens every time.

If I skip the update and start PD, then choose 'Check for Updates' and run the updater from there, the behaviour is the same.

What do I do now?

Thanks in advance,
Steve = : ^ )
Click to expand...
Hi Steve,
Please follow the steps as given below to update Parallels Desktop to latest version :
Quit Parallels Desktop.
1. Uninstall Parallels Desktop 10 for Mac as : Click on Finder --> Applications --> Drag and drop Parallels Desktop to Trash.Also use PDremove.zip. PDremove.app as in the KB article http://kb.parallels.com/en/122653 to remove Parallels Desktop.
2. Launch Disk Utility application located in Applications/Utilities > in Disk Utility click on Macintosh HD > click Repair Disk Permissions
3. Restart your Mac.
4. Download the Parallels Desktop 10 for Mac installation file from http://www.parallels.com/directdownload/pd10/ , install Parallels Desktop 10 for Mac and check how it works!
 
Thanks for the reply. I have a problem in that my VMs aren't in the place that PDremove says they should be, and I'm concerned that it will delete them. I've been trying to describe this in more detail, but I get the error "English only, please", and can't figure out what the problem is.

I'll press on: I found my VMs in the folder 'Parallels' in my (user) Library folder. This is not where PDremove says they should be, but it's where my system has put them. I'm concerned PDremove will delete this folder.

Steve = : ^ )
 
Just copy the VMs to another place (as backup) and you are safe. I do not believe installer ever deletes VM files, but you should make backup copies routinely anyway (I make them every two weeks), in case something gets corrupted. Happens sometimes.
You need external/internal drive formatted as Mac journaled drive (HFS journaled), which is standard OSX format. Not FAT, FAT32, exFAT, NTFS, or any other type of format. Standard MAC OSX extended (journaled) format. If you buy external drive, you need to reformat it, unless you get Mac only drive.
 
I uninstalled PD and then installed the latest version, and everything is back to working as advertised.

Thanks again,
Steve = : ^ )
 
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