2020.2 Kali Linux, Parallels Tools Error

Discussion in 'Linux Guest OS Discussion' started by AaronW4, Jun 2, 2020.

?

Are you also having this issue?

  1. Yes, I am unable to install Parallels Tools.

    100.0%
  2. No, everything installs correctly!

    0 vote(s)
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  1. AaronW4

    AaronW4 Bit Poster

    Messages:
    2
    MacOS Version: 10.15.5 (19F101)
    Parallels Version: 15.1.4 (47270)
    Kali Linux Version: 2020.2, kali-rolling
    Reference KB: https://kb.parallels.com/123968

    I followed the steps in the referenced kb as root, but encountered an error at step (6), shown in the attached screenshot. I have also attached my parallels-tools-install.log to this post. I am unable to install Parallels Tools.

    It appears there's a proc_create_data incompatible pointer type, and an unexpected struct file_operations argument (expected type construct proc_ops) . These then end up throwing compile Error 2 "Error: could not build kernel modules".

    Code:
    2020-06-02T20:55:03-0500:
    
    Parallels Tools 15.1.4-47270 Installer started.
    2020-06-02T20:55:03-0500: Failed to setup console printk level.
    2020-06-02T20:55:04-0500: execCmd: ./install --check [0]
    2020-06-02T20:55:04-0500: execCmd: ./installer/detect-xserver.sh -v >/dev/null 2>&1 [0]
    2020-06-02T20:55:05-0500: execCmd: ./installer/pm.sh --check gtools [0]
    Started installation of Parallels Guest Tools version '15.1.4.47270'
    
    Error during report about start installation of parallels tools.
    Tue Jun 2 20:55:05 CDT 2020
    Start installation or upgrade of Guest Tools
    new version of parallels tools
    Installed Guest Tools were not found
    Register service to install new Guest Tools
    Perform installation into the /usr/lib/parallels-tools directory
    make: Entering directory '/usr/lib/parallels-tools/kmods'
    Will use compiler CC="cc".
    Compiler version "cc (Debian 9.3.0-13) 9.3.0"
    cd prl_eth/pvmnet && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make -C /lib/modules/5.6.0-kali2-amd64/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.6.0-kali2-amd64'
      AR      /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/built-in.a
      CC [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
      LD [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
      MODPOST 1 modules
      CC [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
      LD [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.6.0-kali2-amd64'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    cd prl_tg/Toolgate/Guest/Linux/prl_tg && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    1: /lib/modules/5.6.0-kali2-amd64/build
    2: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg
    3: 20200602
    4: 1.7.0
    Start compile prl_tg...
    make -C /lib/modules/5.6.0-kali2-amd64/build M=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg CC=cc modules
    make[2]: Entering directory '/usr/src/linux-headers-5.6.0-kali2-amd64'
    1: /lib/modules/5.6.0-kali2-amd64/build
    2: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg
    3: 20200602
    4: 1.7.0
      CC [M]  /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
    /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c: In function 'prltg_proc_create_data':
    /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:405:46: error: passing argument 4 of 'proc_create_data' from incompatible pointer type [-Werror=incompatible-pointer-types]
      405 |  return proc_create_data(name, mode, parent, fops, data);
          |                                              ^~~~
          |                                              |
          |                                              struct file_operations *
    In file included from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:10:
    /usr/src/linux-headers-5.6.0-kali2-common/include/linux/proc_fs.h:59:31: note: expected 'const struct proc_ops *' but argument is of type 'struct file_operations *'
       59 | extern struct proc_dir_entry *proc_create_data(const char *, umode_t,
          |                               ^~~~~~~~~~~~~~~~
    cc1: some warnings being treated as errors
    make[4]: *** [/usr/src/linux-headers-5.6.0-kali2-common/scripts/Makefile.build:273: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o] Error 1
    make[3]: *** [/usr/src/linux-headers-5.6.0-kali2-common/Makefile:1704: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg] Error 2
    make[2]: Leaving directory '/usr/src/linux-headers-5.6.0-kali2-amd64'
    make[2]: *** [/usr/src/linux-headers-5.6.0-kali2-common/Makefile:180: sub-make] Error 2
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    make[1]: *** [Makefile:42: prl_tg] Error 2
    make: Leaving directory '/usr/lib/parallels-tools/kmods'
    make: *** [Makefile.kmods:31: compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-02T20:55:07-0500: Started installation of Parallels Guest Tools version '15.1.4.47270'
    
    Error during report about start installation of parallels tools.
    Tue Jun 2 20:55:05 CDT 2020
    Start installation or upgrade of Guest Tools
    /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c: In function 'prltg_proc_create_data':
    /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:405:46: error: passing argument 4 of 'proc_create_data' from incompatible pointer type [-Werror=incompatible-pointer-types]
      405 |  return proc_create_data(name, mode, parent, fops, data);
          |                                              ^~~~
          |                                              |
          |                                              struct file_operations *
    In file included from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:10:
    /usr/src/linux-headers-5.6.0-kali2-common/include/linux/proc_fs.h:59:31: note: expected 'const struct proc_ops *' but argument is of type 'struct file_operations *'
       59 | extern struct proc_dir_entry *proc_create_data(const char *, umode_t,
          |                               ^~~~~~~~~~~~~~~~
    cc1: some warnings being treated as errors
    make[4]: *** [/usr/src/linux-headers-5.6.0-kali2-common/scripts/Makefile.build:273: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o] Error 1
    make[3]: *** [/usr/src/linux-headers-5.6.0-kali2-common/Makefile:1704: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg] Error 2
    make[2]: *** [/usr/src/linux-headers-5.6.0-kali2-common/Makefile:180: sub-make] Error 2
    make[1]: *** [Makefile:42: prl_tg] Error 2
    make: *** [Makefile.kmods:31: compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-02T20:55:07-0500: execCmd: ./install --install [167]
    2020-06-02T20:55:07-0500: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
    2020-06-02T20:55:09-0500: Exiting with code 1
    
     

    Attached Files:

    SeanGibb likes this.
  2. Abishek@Parallels

    Abishek@Parallels Staff Member

    Messages:
    91
    Hello @AaronW4 Please be informed that Parallels Desktop 15 for Mac doesn't support Kali Linux Version 2020 as of now. Please refer to this article to know the supported GuestOS by Parallels Desktop 15 for Mac.
     
  3. AaronW4

    AaronW4 Bit Poster

    Messages:
    2
    Okay thank you for the quick reply, Abishek. My mistake, hopefully the issues get ironed out.

    Have a good week!
     
  4. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    878
    Hi AaronW4. You can refer to this article to know the list of supported guest OS in Parallels Desktop.
     
  5. JustinBlack

    JustinBlack Bit Poster

    Messages:
    2
    Although it is not recommended at all, you could delete the system preserved or system locked files using the long path tool program. If a system file has more than 255 characters in the destination pathname, an attempt to delete the file will show an error message and the message will depict "the filename is too long cannot delete.
     
  6. TrustedComputer

    TrustedComputer Bit Poster

    Messages:
    21
    AaronW4, please check this thread: https://forum.parallels.com/threads/patch-for-kernel-5-6.349625/ for information on how to get tools working on Kali 2020.1.

    Unfortunately, the only reply you will ever hear from Parallels support is "not supported". Until they come out with the next version. They are usually one version behind on kernel support.
     
    SeanGibb and MacH2 like this.
  7. joostvdl

    joostvdl Bit Poster

    Messages:
    3
  8. WalgreensListensP

    WalgreensListensP Bit Poster

    Messages:
    2
    I am also having this issue, Is there any way to solve this issue, any help will be appreciated
     
    Last edited by a moderator: Jul 18, 2020
  9. WalgreensListensP

    WalgreensListensP Bit Poster

    Messages:
    2
    I am also having this issue, Is there any way to solve this issue, any help will be appreciated
     
    Last edited by a moderator: Jul 20, 2020
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,929
    Hi, Parallels Engineering Team works hard on the issue resolution.
    Once we get any updates we will let you know.
     
  11. Michaelv13

    Michaelv13 Bit Poster

    Messages:
    2
    Hi, when can we expect the update that fixes kali 2020.2 support?
     
  12. MichaelV11

    MichaelV11 Bit Poster

    Messages:
    6
    Your new updates Parallels 16 STILL does NOT support most linux distributions release within the last year. What does your development team do? Obviously not support your product.
     
  13. TrustedComputer

    TrustedComputer Bit Poster

    Messages:
    21
    STILL no Kali 2020 supprort? For shame.
     
  14. Michaelv13

    Michaelv13 Bit Poster

    Messages:
    2
  15. TrustedComputer

    TrustedComputer Bit Poster

    Messages:
    21
    That's nice, but not listed in "Supported" operating systems. Hopefully just an oversight?:

    Guest Operating Systems
    • Windows 10
    • Windows 8.1
    • Windows 8
    • Windows Server 2019
    • Windows Server 2016
    • Windows Server 2012 R2
    • Windows 7 (SP0-SP1)
    • Windows Server 2008 R2 (SP0-SP2)
    • Windows Vista Home, Business, Ultimate and Enterprise (SP0-SP2)
    • Windows Server 2003 R2 (SP0-SP2)
    • Windows XP (SP0-SP3)
    • Windows 2000 Professional SP4
    • Windows 2000 Server SP4
    • Boot2Docker
    • Red Hat Enterprise Linux (RHEL) 8,7 and 6
    • Linux (RHEL) 8, 7 and 6
    • Fedora Linux 32, 31
    • Ubuntu 20.04, 19.04, 18.04 LTS, 16.04 LTS
    • Debian GNU/Linux 10, 9
    • Suse Linux Enterprise 15
    • OpenSUSE Linux 15.1, 15
    • Linux Mint 20, 19, 18
    • Kali 2019, 2018
    • Elementary OS 5
    • Manjaro 18
    • Mageia 7
    • Gentoo Linux **
    • Solaris 11, 10 **
    • openBSD 6 **
    • FreeBSD 12, 11 **
    • openVZ 7
    • eComStation 2, 1.2 **
    • ReactOS 0.4 **
    • Android OS *
    • macOS Big Sur 11.0 (when released)
    • macOS Catalina 10.15
    • macOS Mojave 10.14.x
    • macOS High Sierra 10.13.x
    • macOS Sierra 10.12.x
    • OS X El Capitan 10.11.x
    • OS X Yosemite 10.10.x
    • OS X Mavericks 10.9.x
    • OS X Mountain Lion 10.8.x
    • OS X Lion 10.7.x
    • OS X Lion Server 10.7.x
    • Mac OS X Snow Leopard Server 10.6.x
    • Mac OS X Leopard Server 10.5.x
    • and many more...
    • * -- Only the version downloaded with help of the Installation Assistant with Parallels Desktop.
      ** -- Parallels Tools are not available for this operating system.
     
  16. bhackman

    bhackman Bit Poster

    Messages:
    2
    I'm on Parallels 16 and I'm still getting the same error using this install method - are you sure you didn't do anything else to get it working?
     
  17. JanV10

    JanV10 Bit Poster

    Messages:
    1
    I am using the latest MacOS/Parallel/Kali version and followed the KB https://kb.parallels.com/123968
    Here is my error install log - is this something I can solve or can the support team just fix this?
     

    Attached Files:

  18. electrifeye

    electrifeye Bit Poster

    Messages:
    1
    I managed to get Parallels Tools working today on my freshly updated Kali system by following the steps at https://kb.parallels.com/123968 but stopping before running ./install. Then follow the steps:
    1. Move into the kmods directory, where you should see a file called prl_mod.tar.gz. Extract this archive so we can edit it.
    2. Open the file prl_fs/SharedFolders/Guest/Linux/prl_fs/inode.c and add the line "#define segment_eq(a, b) ((a).seg == (b).seg)" to the top.
    3. Open the file prl_fs_freeze/Snapshot/Guest/Linux/prl_freeze/prl_fs_freeze.c and add the line "#include <linux/blkdev.h>" to the top.
    4. Open the files prl_fs/SharedFolders/Guest/Linux/prl_fs/Makefile and prl_vid/Video/Guest/Linux/kmod/Makefile, and add the line "KBUILD_EXTRA_SYMBOLS := /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/Module.symvers" to the top.
    5. Re-create the archive with the edited files.
    6. Now run ./install and it should work.
    Credit goes to Devries for step 4.
     
    SaymonT likes this.
  19. bhackman

    bhackman Bit Poster

    Messages:
    2
    Nice! This worked for me
     
  20. SaymonT

    SaymonT Bit Poster

    Messages:
    2
    You just saved my life, man. Finally a fix !
    Tested on Kali 2020.4, parallel tools installed as expected
     

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