3188 and Quick Book Database corruption

hmathias · Apr 16, 2007

Ever since upgrading to Parallels Build 3188, I can't run a QuickBooks for windows session without crashing it (QB Fatal error, which sometimes reboots VM) on any database saves, or intensive I/O functions. I am using a 20 in monitor and 3gigs of ram on a MBP 2.33 On build 1970 it worked fine. I don't have any database corruption (I verified the DataBase integrity with QB utility).

I also have measurable memory leaks (using Activity Monitor) as I use the VM memory slowly disappears. I upgraded to 3 gigs just to help Parallels (because of this mem leakage issue) and I still run out with the VM memory set to 1024 megs. Other XP apps seem to work fine (other then QB)

Harry

Eru Ithildur · Apr 16, 2007

Hmm... Do you have anything on the OS X side leaking memory like Safari?

mmischke · Apr 16, 2007

I'm sure the last thing anyone experiencing a problem wants to hear is "It works for me".

Maybe I'm lucky. I use QBP 2007 on XP under Parallels 3188 and I haven't seen any issues.

Might be worth either reinstalling or uninstalling/reinstalling QB and see if that fixes the problem. It's interesting that an app-level error (QB Fatal Error) results in XP going down. Is there anything useful in XP's Event Log? Are there any QB forums? If so, see if anyone else is reporting that error (under virtualization or otherwise). Can you post the details of the error here the next time you see it? Also - run 'chkdsk /f' from the XP command line to repair any disk corruption which may have occurred during the crashes. You'll have to reboot the XP session to run it since it can't operate on a drive that's in use by XP.

On the upside, at least your QB database isn't getting corrupted.

hmathias · May 1, 2007

Eru Ithildur said:
Hmm... Do you have anything on the OS X side leaking memory like Safari?

Thanks for replying... Sorry for the long delay in my response I was travelling without my laptop.

No, since my many Parallels crashes (since build 3188) I never run anything else with QB, on OS X or XP.

hmathias · May 1, 2007

mmischke said:
I'm sure the last thing anyone experiencing a problem wants to hear is "It works for me". Maybe I'm lucky. I use QBP 2007 on XP under Parallels 3188 and I haven't seen any issues.

Might be worth either reinstalling or uninstalling/reinstalling QB and see if that fixes the problem. It's interesting that an app-level error (QB Fatal Error) results in XP going down. Is there anything useful in XP's Event Log? Are there any QB forums? If so, see if anyone else is reporting that error (under virtualization or otherwise). Can you post the details of the error here the next time you see it? Also - run 'chkdsk /f' from the XP command line to repair any disk corruption which may have occurred during the crashes. You'll have to reboot the XP session to run it since it can't operate on a drive that's in use by XP.

On the upside, at least your QB database isn't getting corrupted.

Thanks for replying... Sorry for the long delay in my response I was travelling without my laptop.

I have reinstalled both with the same effect. Good idea about chdsk...

Eru Ithildur · May 1, 2007

hmathias said:
Thanks for replying... Sorry for the long delay in my response I was travelling without my laptop.

No, since my many Parallels crashes (since build 3188) I never run anything else with QB, on OS X or XP.

Does it ever cap out the memory? Are you allowing Parallels to take as much as it wants via Menu Bar -> Parallels -> Preferences? Have you tried maxing that at 2 GBs to see what happens?

hmathias · May 5, 2007

Eru Ithildur said:
Does it ever cap out the memory? Are you allowing Parallels to take as much as it wants via Menu Bar -> Parallels -> Preferences? Have you tried maxing that at 2 GBs to see what happens?

Yes there definitely is a memory leak in Parallels! I have 3 gigs of ram and I gave the VM one gig (which should be enough to run just QB in XP, I can watch it be consumed on Activity Monitor, as I work.

I got so frustrated with the crashes that I installed Boot Camp (I didn't use it before) and used my same QB database (that crashed before) in Boot Camp. It runs fine! No problems. BUT, I am running Boot Camp as a stand alone system NOT through Parallels, I no longer trust critical apps to Parallels, I am sorry to say.

Harry

colinc · May 5, 2007

hmathias said:
Ever since upgrading to Parallels Build 3188, I can't run a QuickBooks for windows session without crashing it (QB Fatal error, which sometimes reboots VM) on any database saves, or intensive I/O functions. I am using a 20 in monitor and 3gigs of ram on a MBP 2.33 On build 1970 it worked fine. I don't have any database corruption (I verified the DataBase integrity with QB utility).

I also have measurable memory leaks (using Activity Monitor) as I use the VM memory slowly disappears. I upgraded to 3 gigs just to help Parallels (because of this mem leakage issue) and I still run out with the VM memory set to 1024 megs. Other XP apps seem to work fine (other then QB)

Harry

I have exactly the same issue. Where quickbooks has worked fine in previous versions it sometimes now with just crash for no reason, sometimes forcing a reboot.

Luckily it's never corrupted my database, which I now back up VERY regularly just in case.

I have used it before with many other versions without issues.

If it has any impact I am using the Australian version of quickbooks.