4121:Error when I'm installing software

Hello Lori Motl,

This error occurs when at least version 3.0 of the Windows Installer engine is not present on the target machine. This is a minimum requirement for the .NET 2.0 redistributable
Please check more information:
http://kb.acresso.com/selfservice/viewContent.do?externalID=Q112590
Here you may check system requirements:
http://msdn.microsoft.com/en-us/library/aa480241.aspx

In case that does not help you please check solution:

http://community.installshield.com/showthread.php?t=158895&page=2
Try to download and install Microsoft .NET Framework Version 1.1 Redistributable Package.
 
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