4K External Monitor Issues

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelS26, Dec 7, 2016.

  1. MichaelS26

    MichaelS26 Bit poster

    Messages:
    2
    All,
    I have read a lot of this forum and it is very helpful. Quickly, here is my situation:
    MBP Late 2016 with 16GB RAM, 2.7 i7, 2GM VRAM
    Parallels Configured to 4GB RAM, 1 GB VRAM, 3 Processors
    External Monitor: Samsung 28" UHD 4K Monitor
    Parallels Build 41491 (12.1.1)

    When I use parallels on my MBP alone it works great, I have no issues.

    As soon as I plug into my 4K monitor I have all kinds of lagging issues. Particularly dragging windows around, scrolling through large spreadsheets, or just scrolling through anything in general. This is a huge problem for me.

    I have tried Scaled settings, best for external monitors, and Best for Retina and I still have the issue with the external monitor.

    I run OS X Resolution on the external at 2560x1440.

    I really need some guidance fixing this issue. Has anybody else had this experience? I imagine it has to be related to graphics cards/drivers specific to this monitor or any 4K monitor?

    Thanks everyone.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @MichaelS26, please try Actions > Reinstall Parallels Tools and let us know if that works.
     

Share This Page