I've just been in contact with the Tech support about my purchase of Parallels on July 26th. As you can see, I missed the cutoff for the Tech Guarantee by 3 tiny days.
I was not pleased by this fact, that my 3 week old software wasn't the latest anymore, and they were trying to charge me 50 euro for that. I could not blame myself, since Parallels don't communicate upcoming versions (apparently).
However on http://kb.parallels.com/122664 you can see, there's a 30 day refund policy for Parallels. The tech support couldn't help me directly, so I had to go through the hassle of getting the refund, and buying the new version 11, but in the end, it's the result that counts.
I already got the money back from Paypal just minutes after, and will repurchase when I get home tonight.
I was not pleased by this fact, that my 3 week old software wasn't the latest anymore, and they were trying to charge me 50 euro for that. I could not blame myself, since Parallels don't communicate upcoming versions (apparently).
However on http://kb.parallels.com/122664 you can see, there's a 30 day refund policy for Parallels. The tech support couldn't help me directly, so I had to go through the hassle of getting the refund, and buying the new version 11, but in the end, it's the result that counts.
I already got the money back from Paypal just minutes after, and will repurchase when I get home tonight.