Ability to convert video without crashing iMac pro into a black screen of death

Discussion in 'Parallels Toolbox for Mac' started by MarkL8, Aug 13, 2018.

  1. MarkL8

    MarkL8 Bit Poster

    Messages:
    8
    Repeat the above
     
  2. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    461
    Hi MarkL8, sorry for the delay. Is it yet crashes? With a particular video file or any?
    Can you please send us technical report via Toolbox > cogwheel > Send Technical Data...
    Please post the report ID here.
     
  3. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    980
    Hello MarkL8, we have received your responses by e-mail, as quoted below. Please post your responses directly in this thread henceforth (i.e., if you are seeing this message in your mailbox right now, then do not respond to this e-mail - just visit the forum thread you posted in before and provide your response there).
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    Will do I am back at home so will do some conversions again
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    I sent you a crash report

    Mark
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    275556253. ID number for technical report

    I was not doing any other video work
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    Please help us with a few queries:
    1. Is there a particular file that causes this issue or any files?
    2. Is it possible to upload the file so we try reproducing the issue?
     
    Last edited: Sep 20, 2018
  4. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    461
    Hey @MarkL8, please let us know if you're having this issue yet.
     

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