Activate Parallels 12 on New Mac

Discussion in 'General Questions' started by MohannadH, Feb 18, 2017.

  1. MohannadH

    MohannadH Bit poster

    Messages:
    6
    Hi,
    I got a new MAC and forgot to deactivate parallels on the old one. When I try to activate on the new one I am getting error saying, the license is associated with another account. How can i solve this issue?
    Best Regards,
    Mohannad
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi MohannadH,
    If you would like to use your Parallels Desktop for Mac license on a new Mac, you should sign out of the account the license is registered under on the Mac you don't need anymore.
    Click on the Parallels Desktop menu, and select Account & License. In the activation window, click on your account email address and select choose the registered licens e key to activate it on your new Mac.
     
  3. MohannadH

    MohannadH Bit poster

    Messages:
    6
    Dear Paul,
    Thank you for the reply. The issue is that I formatted the old laptop, so I don't have access to parallels to signout.
    Best Regard,
    Mohannad
     
  4. Swati@Parallels

    Swati@Parallels

    Messages:
    360
    Hi, please check your private message and respond.
     

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