Activation Limit Reached

Hi, I've bought 2 licxences and I upgraded to a newer MacBooks in time. Now I am not able to use none of my licenses.
Could you inactivate the counted licenses so I could use in my new device.
Several softwares use licence inactivation and activation through different machines.
Its just crazy the message says I should buy a new license.
Please could you fix the issue?

 

Hello, we have sent you a private message. Please help us with your license key over there.