Activation limit reached?

D

DavidK89

Bit poster
Parallels support team,
I have purchased Parallels Desktop 12 software and was using it 2014 Mac which I sold and now have in my possession a 2016 12" MacBook.
I'm trying to transfer the license, to this machine but I get an error message stating that I have reached the limit of activations and should purchase a new license or contact support.
Can you remove the restriction and reset this licence?
Looking forward to your follow up!
 
DavidK89 said:
Parallels support team,
I have purchased Parallels Desktop 12 software and was using it 2014 Mac which I sold and now have in my possession a 2016 12" MacBook.
I'm trying to transfer the license, to this machine but I get an error message stating that I have reached the limit of activations and should purchase a new license or contact support.
Can you remove the restriction and reset this licence?
Looking forward to your follow up!
Click to expand...
Hello David,
Thank you for reaching out.
We have reset the activation limit for your licenses.
Please try to activate again.
Thanks
 
Hello Avinash,
Thank you for your prompt reply!
I was able to activate the software today for my MacBook.
Cheers!
 
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