Activation Limit (Support needed)

M

meis

Bit poster
Hello Parallels Team,
I was using a Parallels Desktop 18 standard Edition on a 2018 MacBook Air and got a 2020 MacBook Pro.
I'm trying to transfer the license from my MacBook Air to MacBook Pro, I get an error message stating that I have reached the limit of activations and should purchase a new license or contact support.
I have reinstalled macOS several times and have transferred my Parallels license.
And this time, I tried the same thing: deactivating on the old Mac and activating on the new Mac.
However, I got the error above.
Can you remove the restriction?
 
meis said:
Hello Parallels Team,
I was using a Parallels Desktop 18 standard Edition on a 2018 MacBook Air and got a 2020 MacBook Pro.
I'm trying to transfer the license from my MacBook Air to MacBook Pro, I get an error message stating that I have reached the limit of activations and should purchase a new license or contact support.
I have reinstalled macOS several times and have transferred my Parallels license.
And this time, I tried the same thing: deactivating on the old Mac and activating on the new Mac.
However, I got the error above.
Can you remove the restriction?
Click to expand...
Hello,
We have reset the activation limit.
You can now activate Parallels Desktop 18.
Let us know if you have any issues.
Thanks
 
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