Activation limit

[PiotrN1]

The motherboard of my MacBook had failed and was replaced. Now, when I try to activate Parallels, I get the error "This license has reached its activation limit." When I log into my Parallels it shows that the license is active (on the old, non-existent motherboard) but there is no way to deactivate it. There also seems to be no way to reach the customers service or technical support of Parallels. Has anyone experienced this problem before and if so, what was your solution?

 

[Keshav Dosieah]

The motherboard of my MacBook had failed and was replaced. Now, when I try to activate Parallels, I get the error "This license has reached its activation limit." When I log into my Parallels it shows that the license is active (on the old, non-existent motherboard) but there is no way to deactivate it. There also seems to be no way to reach the customers service or technical support of Parallels. Has anyone experienced this problem before and if so, what was your solution?

Hello,
Thank you for your post.
We have created a ticket to assist you; please check your email.
Regards,
Parallels Team

 

[FroiS]

I have a similar issue, the motherboard on my MacBook had failed and was replaced. Now when starting Parallels, "Your subscription has expired and cannot be used to activate this product". Is there number I can call to get help?