Activation Parallels 10 problem

T

t.adamczyk

Bit poster
Dear Team Parallels.
I have problem to activate the key. I received my mack of service, I changed the logic board. and now I have a problem with activation my key.
there is message: exceeded the maximum number available for this key activation
Please help my
 
I have the same problem with Parallels 9. I have received my Macbook back with the logic board replaced and it stating that I have reached maximum number of regstrations
 
Dear All,

I have the same problem on my Mac Air 2013. I bought Parallel 9 originally in 2014 and then upgraded to Parallel 14 in 2019.
After logic board change (same SSD, not changed). I have my Parallel 14 key which is a full license. I entered it, but then it asks for the original key as the 14 key was an upgrade key. I have no idea where my Parallel 9 key was kept.

I then searched support help, which suggests to look for the long serial number using Mac Terminal. I found that, but it says send to support. But I cannot email to support. So therefore stuck.

Please can anyone give me advice.

I am happy to upgrade to the latest license, but then if I don't have the original Parallel 9 key and that the logic board has changed, I am not sure if I can just pay the upgrade to 16 and worried that it won't start as it may ask for the parallel 9 key.
 
mushi said:
Dear All,
I have the same problem on my Mac Air 2013. I bought Parallel 9 originally in 2014 and then upgraded to Parallel 14 in 2019.
After logic board change (same SSD, not changed). I have my Parallel 14 key which is a full license. I entered it, but then it asks for the original key as the 14 key was an upgrade key. I have no idea where my Parallel 9 key was kept.
I then searched support help, which suggests to look for the long serial number using Mac Terminal. I found that, but it says send to support. But I cannot email to support. So therefore stuck.
Please can anyone give me advice.
I am happy to upgrade to the latest license, but then if I don't have the original Parallel 9 key and that the logic board has changed, I am not sure if I can just pay the upgrade to 16 and worried that it won't start as it may ask for the parallel 9 key.
Click to expand...
Hello,
you can upgrade to Parallels Desktop 16 with your new purchased upgrade key and your Parallels Desktop 14 key as a confirmation one.
If you would like to find your Parallels Desktop 9 license key, please provide us with possible email address that you used for 9 version registration/purchasing..
 
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