Activation Problem

Discussion in 'Installation and Configuration of Parallels Desktop' started by SelimB, Jan 4, 2020.

  1. SelimB

    SelimB Bit poster

    Messages:
    1
    I am attempting to transfer my Parallels 15 Pro License from one Mac to new one but I am receiving the error;
    "This license has reached its activation limit and can no longer be used to activate new product copies."
    Can you help me with this?
    Selim
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hi, we've changed some settings, please check the activation and let us know the results.
     
  3. FaizalA

    FaizalA Bit poster

    Messages:
    2
    Hi, I bought an upgrade license and don't have the previous license anymore. want to by a new license, can I pay the difference?
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hi, we can help you with getting refund for the wrong purchase. Could you share the reference number with us please?
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hi, we've received your purchase order number and initiated the refund process. Funds will appear at your bank account during the next 5-7 days.
    Please let us know if you have any additional questions.
     

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