after migration to a new Mac...

[Steven Bland]

v5 build 9220

cannot use the migrated .pvm files. when starting the VM, I get a list of error messages of devices not available, then it says it will restart the VM after which it never comes back.

is there a way to build a new image based on the HDD files? have had no answers from tech support on solutions for this after a few days.

any searches here reveal solutions for previous versions ( like v3 ) where there seem to have been a lot of changes since

 

[Steven Bland]

in fact, beside the VM images in the window listing the available Parallels Virtual machines, are the correct names and a red icon next to the name

clearly simple migration doe snot work well with Parallels 5 - this version has been updated first from v3 to v4 then to v5

 

[tacit_one]

in fact, beside the VM images in the window listing the available Parallels Virtual machines, are the correct names and a red icon next to the name

clearly simple migration doe snot work well with Parallels 5 - this version has been updated first from v3 to v4 then to v5

Steven,

migration of virtual machine between different hosts is definitely something that we've tested a lot with all our releases. So unlikely this is some kind of a "common" problem.

Please, provide some more information on your issue. To provide any feedback we would need Problem Report ID (Help -> Report a problem) from the machine, where this problem happens. Problem report lets us analyze your system logs and configuration. This could give an idea of what went wrong and what additional clarifications are needed.

Thank you,
Max

 

[Steven Bland]

thanks Max

Have already done that first on Sunday, then on Monday from the 'report a problem' menu item - but have heard nothing back, not even an acknowledgment or a ticket number

am I submitting incorrectly?

 

[tacit_one]

Have already done that first on Sunday, then on Monday from the 'report a problem' menu item - but have heard nothing back, not even an acknowledgment or a ticket number

am I submitting incorrectly?

Steven,

Problem Report is not a Support Ticket. It contains basic information about host system, logs and related information. But we do not analyze problem reports "personally", unless Problem Report ID is requested by support (when you open Support ticket, available for registered customers), or here on public Forum).

There is no way i can understand which problem report is yours, unless you provide its ID here (number that UI shows you), in this thread. Or you can open Support ticket and resolve it with Support. I believe that both ways will work.

Regards,
Max