After PC crash Parallels dont start

Discussion in 'Installation and Configuration' started by TobiasH5, Nov 2, 2018.

  1. TobiasH5

    TobiasH5 Bit Poster

    we have a Problem my iMac crash, after a reboot Paralles dont start. i cant reinstall Parallels, because we have 4 iMacs with Parallels and i dont know which key ist used for this iMac. Any idea to fix this Problem without reinstallation Parallels? I have deleted all cache files, error is the same.

    Parallels Version: 12
    OS Version: Mac OS X 10.11.6
    Error: Parallels Desktop wurde unerwartet beendet.

    Process: prl_client_app [578]
    Path: /Applications/Parallels
    Identifier: com.parallels.desktop.console
    Version: ???
    Build Info: Parallels-41353.0~12.0.41353.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: prl_client_app [578]
    User ID: 502

    Date/Time: 2018-11-02 12:03:27.258 +0100
    OS Version: Mac OS X 10.11.6 (15G1611)
    Report Version: 11
    Anonymous UUID: A55C93CA-9580-069C-B2D9-C39F145B0F09

    Time Awake Since Boot: 930 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    kernel messages:

    VM Regions Near 0x7fff7a3bc0a8 (cr2):
    __LINKEDIT 00007fff6d7d5000-00007fff6d7ea000 [ 84K] r--/rwx SM=COW /usr/lib/dyld
    --> Submap 00007fff70000000-00007fff80000000 [256.0M] r--/rwx SM=PRV process-only VM submap
    unused shlib __DATA 00007fff775e8000-00007fff7bb91000 [ 69.7M] rw-/rw- SM=COW system shared lib __DATA not used by this process

    Thread 0 Crashed:
    0 dyld 0x00007fff6d762000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x000000000000000d rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff58c77cc8
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff6d762000 rfl: 0x0000000000000201 cr2: 0x00007fff7a3bc0a8

    Logical CPU: 0
    Error Code: 0x020000f4
    Trap Number: 133

    Binary Images:
    0x7fff6d761000 - 0x7fff6d798a47 dyld (???) <C8E77F6D-CE86-3C5B-8576-2584A799B51E> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 338
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=308K resident=0K(0%) swapped_out_or_unallocated=308K(100%)
    Writable regions: Total=10.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=10.3M(100%)

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Process Corpse Info 2048K 2
    STACK GUARD 56.0M 2
    Stack 8192K 2
    VM_ALLOCATE (reserved) 36K 2 reserved VM address space (unallocated)
    __DATA 240K 3
    __LINKEDIT 84K 2
    __TEXT 224K 2
    mapped file 36.0M 4
    shared memory 8K 3
    =========== ======= =======
    TOTAL 102.6M 14
    TOTAL, minus reserved VM space 102.5M 14

    Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3,2 GHz, 12 GB, SMC 2.33f10
    Graphics: AMD Radeon R9 M380, AMD Radeon R9 M380, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334542302D594B302020
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533642465238412D52442020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    USB Device: USB 3.0 Bus
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB KB
    Thunderbolt Bus: iMac, Apple Inc., 28.1
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Hi TobiasH5. Please follow the steps from this article to resolve this issue.
  3. TobiasH5

    TobiasH5 Bit Poster

    reinstallation Parallels worked.
    Ty Sathiya
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Hello TobiasH5, You are welcome, Please feel free to reach us any time for any queries regarding Parallels.

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