After updating to latest Parallels Mac interim, can't access virtual hard disk 0

[drsbmac]

After updating to the latest Parallels Desktop for Mac interim release [12.1.3 (41532)], I get the following message when booting:
"The virtual Hard Disk 0 has wrong access permissions or is used with another virtual machine. Check and correct permissions
or stop another virtual machine."
I then get "Unable to connect to Hard Disk 0" message, and "No boot device available."
I don't have another virtual machine. I've had no problem with this virtual machine until the update.

Help!!

< Scott Baker >

 

[Arun@Parallels]

Hi Drsbmac , please follow http://kb.parallels.com/123150 and let us know if that works.

 

[drsbmac]

Hi Drsbmac , please follow http://kb.parallels.com/123150 and let us know if that works.

No - I already tried that solution and it didn't work.

< Scott >

 

[rkulikov]

Please, send us problem report and post its id here: in Mac application menu goto Help -> Send Technical Data.

 

[drsbmac]

Problem Report ID: 167658813.

< Scott >

 

[rkulikov]

Can you please run this command in terminal and post output here?
$ sudo lsof | fgrep '/Users/drsbmac/Documents/Parallels/Windows 7 (64-bit).pvm'

 

[drsbmac]

No output - just back to prompt.

 

[rkulikov]

Try to reboot Mac.

 

[drsbmac]

That solved the problem.

Thanks!!

< Scott >

 

[PaulChristopher@Parallels]

That solved the problem.

Thanks!!

< Scott >

You are welcome! Feel free to reach out anytime. We are here to help!