After upgrading Windows 11 ARM to 22H2 - login to VM only shows blank or black screen

Discussion in 'Windows Virtual Machine' started by StevenS1, Nov 14, 2023.

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  1. StevenS1

    StevenS1

    Messages:
    1
    Recently rebuilt a new VM using Mac Parallels Desktop Pro, v 19.1, fresh install worked perfectly, activated the Windows 11 ARM VM then proceeded to do the Windows Updates. Upon installing Windows 11 updates to 22H2 (2 updates i believe), and rebooting, the VM boots but only shows a black screen. I can CTL + Alt + DEL and sign out or sign in or restart, but i cannot see a desktop, nor can i see the Windows start menu or launch any apps. I cannot access task manager. Only CTL + ALT + DEL and reboot, power off, restart, sign out. Cannot enter Safe mode boot either.

    I am wondering if there is a VM boot command i need to use to fix this??
     
    StevenS1, Nov 14, 2023
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    641
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Avinash Bundhoo, Nov 14, 2023
    #2

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