Anritsu Line Sweep Toolbox

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by ZhoanK, Mar 11, 2024.

  1. ZhoanK

    ZhoanK

    Messages:
    1
    Unfortunately at the moment installation of Anritsu´s Line Sweep Toolbox strikes Windows 11 (ARM Virtualization) into the blue screen...
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hello ZhoanK,

    To help us troubleshoot this issue,

    1. Please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    2. Kindly provide us with a detailed description of the steps leading to the Blue Screen of Death(BSOD) issue.

    3. Collect Windows event logs, by performing the following steps:
    3.1. Open Event Viewer (Windows search > Event Viewer).
    3.2. In the Event Viewer window, expand the "Window Logs" item > click "Application" > on the field on the right-click "Save All Events As..".
    3.3. Select the directory where this log will be saved and click Save.
    3.4. Perform the same for Windows Logs-System: in the Event Viewer window, expand the "Window Logs" item > click "System" > on the field on the right-click "Save All Events As..".
    3.5. Select the directory where this log will be saved and click Save.
    3.6. Compress both files (right-click > compress) and upload them to the Parallels file sharing using your unique link:

    https://alludo-support-fileshare.az...Share?id=48a03f9c-9106-477f-9276-b3188fc6f99f

    Please let us know when the logs are collected.
     

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