App preview not working in MacAppStore of macOS Mojave

Discussion in 'Mac OS X Guest OS Discussion' started by chruno, Sep 30, 2018.

  1. chruno

    chruno Bit Poster

    Messages:
    4
    Hello, there
    I created a macOS Mojave VM on the latest Parallels 14.0.1.
    App preview not working in macAPPStore, Attached file below
    But, it's working in the real mac system.
    What's issue ?
     

    Attached Files:

  2. chruno

    chruno Bit Poster

    Messages:
    4
    Running video
     
  3. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    455
    Hello chruno, To check that it's indeed related to the lack of 3D acceleration support restart the Mac into safe mode by pressing and holding the Shift key. once you start the restart sequence. The following restart without holding any buttons will boot the Mac into normal mode.
     
  4. chruno

    chruno Bit Poster

    Messages:
    4
    Hello AJ@Parallels,
    Are you an internal SW engineer? I am now in the process of contacting Ticket ID 2549505.
    Do not do what you say. I already said this.
    Can you send me or Youtube link for a video of working in Mojave VM as you said,
     
  5. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    This ticket is currently under investigation. You will receive further instructions/updates by email shortly.
     
  6. chruno

    chruno Bit Poster

    Messages:
    4

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