Application window closing and showing user disconnected

Discussion in 'Parallels Remote Application Server' started by BrandonP2, Feb 5, 2020.

  1. BrandonP2

    BrandonP2 Bit poster

    Messages:
    4
    Using the HTML5 interface. After opening an application, after about 25-30 seconds the application window closes and the console shows the user disconnected. Opening the app again resumes the sessions but once again disconnects after 25-30 seconds. Looking into the logs, I found the following in the html5gw log after each time I connected. The disconnect happens always happens in 25-30 seconds, never more or less, like it's on a timer somewhere.

    Wed Feb 05 16:45:57 2020 - Sent IdleServer to 'USERNAME_OMITTED_FOR_SECURITY'
    Any idea on what would be causing this? Didn't seem to have a problem when running 17.0 but have now upgraded to the latest build 17.1.0.2 (21679)
     
    StijnV3 likes this.

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