Auto renew off should mean that

JohnW22

Bit poster
Imagine my surprise when I got an invoice yesterday for a product I didn't even know I had on subscription. I never enable auto renew and even then it is courteous to send a reminder a week or two prior to renewal. I don't even use the program anymore. I want a refund please.
 
Imagine my surprise when I got an invoice yesterday for a product I didn't even know I had on subscription. I never enable auto renew and even then it is courteous to send a reminder a week or two prior to renewal. I don't even use the program anymore. I want a refund please.
Hi @JohnW22, please provide the order or reference number in the private message and we will help!
 
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