Hello. My Parallels for Mac was renewed without my approval. I dont want to pay for it and renew it - Reference 296479181; invoice AKD-73691311424. Right after receiving the automatic renewal email I went to the site and canceled it, but it still appears on my credit card. Please don't want the product and don't want to pay for another year.
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Automatic Renewal - Cancellation
- Thread starter MeburB
- Start date
DebasmitaM
Forum Maven
Hello, please check private message and reply us back. Thanks, Parallels Team.And yet... you quoted the personal details...
DebasmitaM
Forum Maven
Hello, kindly delete your previous public post, and please don't share your personal details in the public post because of security purpose, kindly send us private message for further assistance. Thanks, Parallels TeamI Sent in twiter - Or please contact me by e-mail.
Hello, please check private message and reply us back. Thanks, Parallels Team.
@DebasmitaM@Parallels
You must be new here...
There's no need for me to check the private message since clearly I'm not the person requesting an action. If you checked the name on the message you'd see they are not the same. I was merely pointing out that you ridiculed a customer for posting personal information by INCLUDING his personal information in your response. I see you've since deleted your's, which bring me to...
You should know by now that telling a user to delete or edit a previous message is useless on this system, because that capability apparently only exists for you with admin privileges. We've been asking for those features to be enabled for users but that has yet to materialize.
Hello @Mark Fine Please follow the KB article https://kb.parallels.com/123306 to cancel the auto renewal. Thanks, Parallels Team
DebasmitaM
Forum Maven
Hello, kindly check your private message and reply us back. Thanks, Parallels Team.???
This article is not the question or the issue. I did it, but the payment is still in my credit card.