BLACK SCREEN upon launch on Laptop

Discussion in 'Parallels Client for Windows' started by NavneetS2, Nov 10, 2020.

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  1. NavneetS2

    NavneetS2 Bit Poster

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    2
    I have a Mac laptop and use Parallels 14.1.3 with Windows 7. When I launched it today, the screen went black. There are no icons and I cannot access my files, nothing. Please help me resolve this...
     
    Last edited by a moderator: Nov 11, 2020
  2. Maria@Parallels

    Maria@Parallels Parallels Team

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    6,929
    Hello, what is your macOS version?
     
  3. NavneetS2

    NavneetS2 Bit Poster

    Messages:
    2
    hello sir
    my macOs version is MacOs_10.14 Mojave
    please help me
     
  4. SimonL8

    SimonL8 Bit Poster

    Messages:
    1
    I have a MacBook Pro 13 2020 laptop (Big Sur 11.0.1) and use Parallels 16.1.0 (latest but still trial) with Windows 10 Pro. When I launched it, the screen goes black. I think it os graphics issue
    Above on a thumbnail where you see all desktops that you have open, I see that windows has started but when I slide to Windows desktop than is all black. I just see mouse cursor.
    Is that a bug??
    I have to close Windows, then in Parallels changed in "Configure" -> Options ->Startup and shutdown -> On VM Shutdown - > Keep window open
    Than I start Windows again and all is ok!!
    Please solve that issue.
    Thanks
    Simon
     

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