Bought the upgrade--now I find I need full version. Help!

[DeniseR]

I am trying to upgrade from Parallels 7. I've purchased the upgrade and now discover in the upgrade policies that I need the full version because I'm not 9 or greater. Can I get credit for the purchase of the upgrade I just bought against the price of the full version? thanks

 

[PaulChristopher@Parallels]

Hello Denise, please email us to cs(at)parallels(.)com with the reference number, so that we can check it for you.

 

[alexandren1]

Hi, I just made same as Denise, had ver.8 license and bought 11 Upgrade Version.

Can anyone from Parallels Support help me urgently???

Thanks

 

[Ram@Parallels]

Hi Alexander, please check your private message and respond.