Bought upgrade by accident

[richardo3]

Hi there,
I have the following problem I own Parallels version 7. After upgrade to macOS Sierra I bought accidentally the Parallels 12 Upgrade license, without realizing that it won´t work with my Parallels 7. So now I need to buy the full Parallels 12. Is there a way to get the money back?
thanks

Rich

 

[Raj@Parallels]

Hi there,
I have the following problem I own Parallels version 7. After upgrade to macOS Sierra I bought accidentally the Parallels 12 Upgrade license, without realizing that it won´t work with my Parallels 7. So now I need to buy the full Parallels 12. Is there a way to get the money back?
thanks

Rich

Please check your private message and respond.

 

[marvr]

Hello,
I own an old version of Parallels. After I bought my new MacBook Pro I accidentally bought the Parallels 12 Upgrade license, without realizing that it won´t work with my old version of Parallels. Is there a way to get the money back?
Thank you, Marv

 

[PaulChristopher@Parallels]

Hello,
I own an old version of Parallels. After I bought my new MacBook Pro I accidentally bought the Parallels 12 Upgrade license, without realizing that it won´t work with my old version of Parallels. Is there a way to get the money back?
Thank you, Marv

Hi marvr, please check your private message and reply with the order number.