Can I Reactivate a Deactivated Subscription?

Newbie here.

A year ago, we let a PDesktopforMac Busn Ed sub lapse. The MacBook Pro it was on was recycled.

This morning, I tried to renew the subscription to use PDMBE on a new laptop. After entering the payment information and pressing the Renew button, I got a cryptic message that acknowledged the renewal and also noted that I will be contacted "at the appropriate time," ... which means what, exactly??? So far, no email confirmation of any kind. I don't understand why it would take so long and I'm concerned that the renewal didn't take. Am I worrying for nothing and is this waiting game typical for Parallels?

aka

 

We can see that the last subscription was deactivated due to a refund which cannot be reactivated. We can see that you have purchased a new business license. Let us know if you have any questions.

 

I have a similar issue. I submitted a renewal payment and haven't gotten an email back saying it was received either.

 

is it possible to have my payment looked into as you did with the Subscriber above?

 

I am hoping to hear back if I need to submit another payment or if my current payment is still being processed.

 

its been several days since my renewal payment submission, and my posts here as well

 

As i recall, i also had a refund on my account - so i need to create a new account? just use a different email to create another account and then i can make a new purchase?

 

Hi, sorry for the delay in response. No, you can use your previous email and account.