Can I Reactivate a Deactivated Subscription?

  • Thread starter Thread starter Parallels User
  • Start date Start date
BostonF said:
Newbie here.

A year ago, we let a PDesktopforMac Busn Ed sub lapse. The MacBook Pro it was on was recycled.

This morning, I tried to renew the subscription to use PDMBE on a new laptop. After entering the payment information and pressing the Renew button, I got a cryptic message that acknowledged the renewal and also noted that I will be contacted "at the appropriate time," ... which means what, exactly??? So far, no email confirmation of any kind. I don't understand why it would take so long and I'm concerned that the renewal didn't take. Am I worrying for nothing and is this waiting game typical for Parallels?

aka
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We can see that the last subscription was deactivated due to a refund which cannot be reactivated. We can see that you have purchased a new business license. Let us know if you have any questions.
 
I have a similar issue. I submitted a renewal payment and haven't gotten an email back saying it was received either.
 
Ajith@Parallels said:
We can see that the last subscription was deactivated due to a refund which cannot be reactivated. We can see that you have purchased a new business license. Let us know if you have any questions.
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is it possible to have my payment looked into as you did with the Subscriber above?
 
As i recall, i also had a refund on my account - so i need to create a new account? just use a different email to create another account and then i can make a new purchase?
 
DanielL26 said:
As i recall, i also had a refund on my account - so i need to create a new account? just use a different email to create another account and then i can make a new purchase?
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Hi, sorry for the delay in response. No, you can use your previous email and account.
 
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