Can not install Parallels Tools on new Win 10 update

Discussion in 'Installation and Configuration of Parallels Desktop' started by JoeB12, Nov 3, 2017.

  1. JoeB12

    JoeB12 Bit poster

    Messages:
    3
    Gets to 69% complete then i get the message 'There was a problem updating Parallels Tools'
    Ii have tried all the options in the KB link
    this is a fresh install of windows 10

    Versions:
    * MacOS 10.13
    * Windows 10 - 10.0.16299 Build 16299
    * Parallels Destop Pro 13.1.1 (43120)

    I had the problem here since updating to fall creators - https://forum.parallels.com/threads/windows-10-fall-creator-update-rtm.342240/
    I cleaned my partition and re-installed windows 10 and parallels
     
    JoeB12, Nov 3, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @JoeB12, please use the steps below:
    1. Start you Virtual machine and click on the "start" button"
    2. Please type in the "Search" box "cmd" (without quotes) and hit Enter
    3. In the Command prompt window please type the following command:
    sfc /scannow and hit Enter.
    4. Please check the results, restart your Virtual machine and reinstall Parallels Tools

    If the issue persists, please follow the instructions to fix it:
    1. Take a snapshot of the virtual machine to be able to revert the changes by going to virtual machine menu bar > Actions > Take Snapshot.
    2. Download the attached registry fix in the virtual machine by opening this article in the Windows Internet browser.
    3. Unzip the archive and run the fix.
    4. Reboot virtual machine and install Parallels Tools.
    5. Once Parallels Tools are successfully installed, delete the snapshot by going to virtual machine menu bar > Actions > Manage Snapshot.
     
    PaulChristopher@Parallels, Nov 4, 2017
    #2
  3. JoeB12

    JoeB12 Bit poster

    Messages:
    3
    Hi Paul, i tied both and neither work. It still fails at 69% - I've attached a screen shot....
     

    Attached Files:

    JoeB12, Nov 6, 2017
    #3
  4. JoeB12

    JoeB12 Bit poster

    Messages:
    3
    ping
     
    JoeB12, Nov 7, 2017
    #4
  5. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Can you please generate and send a technical report exactly after reproducing this behavior. Thanks!
     
    Meenakshi@Parallels, Nov 8, 2017
    #5
  6. michal

    michal Bit poster

    Messages:
    1
    Hi Joe, did you fix your problem? I have exactly the same message at 69%. Windows 10, Parallels 12, OSX 10.12.
    I tried all solutions available on forums, also I tired the .reg provided here, I disabled antivirus. This is so frustrating because I think I already spent 5 hours on this problem. I restarted VM probably 100times in last 2 days.
     
    michal, Dec 4, 2017
    #6
  7. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Meenakshi@Parallels, Dec 4, 2017
    #7

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