Cancel renewal without active account.

Discussion in 'General Questions' started by UlianR, Jun 24, 2026 at 10:53 PM.

  1. UlianR

    UlianR Bit poster

    Messages:
    3
    Hello!
    I want to cancel auto renewal of subscription for product "Parallels Desktop for Mac Pro Edition".
    I do not have Parallels account that it was bought for, maybe it was done with apple ID, original owner retired.
    I do not have mac with this software and license installed, it reseted.
    I do not have Facebook account or X account either.
    How to cancel subscription which we are not using anymore?
    Thanks.
     
  2. UlianR

    UlianR Bit poster

    Messages:
    3
    Oh, I guess "Licensing and Activation" is more suitable for this topic. @moderators feel free to move it there.
    What is cleverbridge reference and how I can get it?
    Email contents link to change payment method and page has this number:
    "subscription #S58444232"
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    559
    Hello,
    Please note that we have disabled the auto-renewal on your subscription.
    You will not incur further charges, and the subscription will not be renewed.
    Regards,
     
  4. UlianR

    UlianR Bit poster

    Messages:
    3
    Hello Trishna!
    Thank you very much!
     

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