Cancellation issues

W

WillF3

Hi there
I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition.
Please could I have some support in removing this subscription.
Thank you
 
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WillF3 said:
Hi there
I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition.
Please could I have some support in removing this subscription.
Thank you
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Hello @WillF3
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
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I'm having a similar problem. I've been sent an auto renew email but I DO NOT want to renew.

When I try to click on my active subscriptions to cancel this, the option is greyed out.

But my subscription is valid until the end of November 2026.

I cannot find any other way to cancel this unwanted autorenew on this subscription that I do not want. I can't even access a basic support email address. Even when I sign into my account the promised support offer options aren't made available to me.

HEY CUSTOMER SUPPORT - I'd appreciate your swift action on this. I do not want to pay for another year of a product I no longer use!
 
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