Cannot activate my toolbox on a new macbook

[tayB]

Hi,
I used a time machine to transfer old mac to the new one, the parallel desktop itself works fine, but the tool box cannot be activated.
It shows the following message:
This license key is associated with another Parallels account. Please sign in using this account and try again.
Even though I am using the same account.

Can you help? Thanks.

 

[Adeboye Adeotan]

Hi,
I used a time machine to transfer old mac to the new one, the parallel desktop itself works fine, but the tool box cannot be activated.
It shows the following message:
This license key is associated with another Parallels account. Please sign in using this account and try again.
Even though I am using the same account.

Can you help? Thanks.

Hello tay,

Please provide us with the email address linked to the Parallels Toolbox license key.

 

[JeffE6]

I am having the same issue. New Mac, used the Apple transfer process from my old Mac, and get the same error message. Now my 'free' 5-day trial is expiring.

 

[JeffE6]

My email for the account is jefferwin@gmail.com. The last few characters in my license code are 6DMXT6-HEBSQH

 

[JeffE6]

Is anybody monitoring this place?

 

[JeffE6]

Is anybody monitoring this place?

Thanks for all your help... I ended up having to repurchase the damn thing because I never got a response here. I already had a valid licenser, just needed help getting it to work.