cannot activate Parallels 17 (the key from the previous edition needed)

Discussion in 'Installation and Configuration' started by DunbangY, Sep 28, 2021.

  1. DunbangY

    DunbangY

    Messages:
    2
    Hi, when I want to activate my Parallels 17 it shows that "you have entered an upgrade key. Please confirm it with a key from the previous edition". I have no idea why it's an upgrade key since this is the first time I buy your product. I need some help, please.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, did you use the Parallels Desktop before?
    If not you need a full license key.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    We can provide you with a refund for your Parallels Desktop Upgrade license and you will be able to purchase the correct version
     

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