Cannot active subscription on a new Mac

[PingyuanC]

I just migrated all my data to a new MacBook from an old one. I simply cannot find the active subscription under my account on the Parallels app, but I have already deleted all data on my old MacBook. The app on the new Mac doesn't ask me if I want to migrate the license to the computer.

 

[Adeboye Adeotan]

I just migrated all my data to a new MacBook from an old one. I simply cannot find the active subscription under my account on the Parallels app, but I have already deleted all data on my old MacBook. The app on the new Mac doesn't ask me if I want to migrate the license to the computer.

Hello Pingyuan,

I have sent you a private message regarding this issue

 

[EricA12]

I would like to migrate all my existing license to a new email account

 

[Adeboye Adeotan]

I would like to migrate all my existing license to a new email account

Hi,

Please provide
1. A document showing proof of ownership of the license e.g screenshot of purchase confirmation
2. The old and new email accounts