Cannot cancel my subscription in account page

[EricW42]

I failed to find my key and cannot unsubscribe that in my account page. Please help to cancel my subscription on your side:
Detail below:
status="ACTIVE"
serial="CAQXVP-******-******-******-NG9T9D"
expiration="05/03/2025 18:31:30"

 

[Avinash Bundhoo]

I failed to find my key and cannot unsubscribe that in my account page. Please help to cancel my subscription on your side:
Detail below:
status="ACTIVE"
serial="CAQXVP-******-******-******-NG9T9D"
expiration="05/03/2025 18:31:30"

Hello,

Thank you for reaching out.
Unfortunately, we could not find any subscription using you current email adddress.
We have sent you a private message, please check it and provide us with the requested information.

Thanks