Cannot deactivate Desktop 10 license on my old Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by WolfgangF2, Sep 14, 2019.

  1. WolfgangF2

    WolfgangF2 Bit poster

    Messages:
    2
    I'm afraid I don't find a menu item "Account & License" or anything similar on my PD10 menu.

    How should I do to be able to activate my license on my new Mac. I still have access to the old one for a day or two.
     
  2. Hi WolfgangF2. We have made the necessary changes. Please follow the below steps to activate your Parallels Desktop 10 on your new Mac.
    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)
    2) Execute the command: prlsrvctl activate-license-online
    3) Start Parallels Desktop and try to proceed with the activation.
     
  3. WolfgangF2

    WolfgangF2 Bit poster

    Messages:
    2
    Hi Sathiya,
    it works like a charm. Thanks a lot.
     
    Maria@Parallels likes this.
  4. You are welcome. Nice to know that it works now. Please get back to us for any further queries.
     
  5. YilanX

    YilanX Bit poster

    Messages:
    3
    I need to do the same thing. Please help. it doesn't work for me. I don't see an "account and license". I have parallel 10 as well. and I need it activated on my new Mac
     
  6. Hi, your key has been reset, please check the issue.
     

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