Cannot find my License on my.parallells.com

J

JoeB23

Bit poster
I have a subscription to Parallels Desktop Standard Edition. When I go to Account & Licenses I see my License Key and my email. When I use that email to log into my my.parallels.com account I only see a couple of legacy products that I owned in the past. I created a ticket #3073906 but I haven't receive a response yet. Since I cannot find my license I cannot access support by phone. Any help with finding my license would be very much appreciated.
Thank you,
Joe
 
Can someone from Parallels please look into this? It's been 3 weeks since I opened a ticket and I've had no response. This post has been open for a week and a half. My ticket number is 3073906 and has all the info including screen shots.
 
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