Cannot install Parallels Tools on OpenSUSE Leap 15

Discussion in 'Mac OS X Guest OS Discussion' started by James Rome, Aug 22, 2018.

  1. James Rome

    James Rome Kilo Poster

    Messages:
    102
    If I need a Parallels Tools update, my Leap 15 will not boot fully. I get a terminal login prompt. However, the screen blinks several times a second,. and simultaneously does not receive keyboard input. So it is very unlikely that I can successfully type in my root password to install Parallels Tools.

    How do I get around this?
     
  2. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    26
    Hi James,
    Please, try to login via command line. To do it, when in window mode, click on the keyboard icon in the right top of the virtual machine and choose Ctrl+Alt+F2. Then type in your user name and password. Then you can use instructions from the KBs below to manually uninstall and reinstall Parallels Tools via Command line like in Terminal:
    https://kb.parallels.com/117044
    https://kb.parallels.com/en/121370
     
  3. James Rome

    James Rome Kilo Poster

    Messages:
    102
    This has bitten me again. I cannot get Ctrl-Alt-F2 to give me a terminal or anything. I am now on Leap 15, and the latest Parallels. Isn't it about time that you fixed this bug?
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,520
    Hi, @James Rome the issue with Parallels Tools and OpenSuse Leap 15, has been fixed in the latest update.
    So please try to reinstall Parallels Tools and check the issue. If you already tried it, please generate the problem report using this KB and reply us back with the report ID.
     

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