Cannot open Parallels Desktop on Mac anymore

J

JayS2

Bit poster
I have used Parallels 11 for several months but today it will not open. I have tried all the suggestions on articles on 15381, 122832, and 122614. I have also uninstalled and re-installed, even tried upgrading to 12. My system is OS X El Capitan. Any other suggestions?
 
Hi!
The same Problem here.
I have two iMacs with 10.11.x, which both won't start Parallels anymore.
Everything worked fine on Friday, and after the weekend no startup is possible.
It tells me: "Parallels Services können nicht gestartet werden".
A fresh installation of Parallels 11 and 12 didn't help.

I assume, that there is a problem with permissions on the file system.
I cannot write in /tmp...
But i don't know, why...

Any solution available?

thanks
 
Same here...worked fine...no longer works...also on 10.11.x...also fresh install...also cannot write in /tmp...AND...tech support cannot access computer through LogMeIn...must be something in the update. I will keep you posted...tech support is helping me.
 
Same issue here. This started today. I did all the suggestions and also uninstalled and reinstalled. Parallels 11 and El Capitan.

Any solution?

Thanks
 
When I follow the directions above (I used a German to English translation tool), I have get the following text in Terminal:
bash-3.2# cd /Volumes/Macintosh HD/private/
bash: cd: /Volumes/Macintosh: No such file or directory
bash-3.2# mv tmp tmp.old
mv: rename tmp to tmp.old: No such file or directory
 
you have to choose the right Volume, with the OS X Installation on it.
it can be named different...
try
cd /Volumes/
an then press the tabulator twice,
it will show you the existing volumes...
 
JayS2 said:
I have used Parallels 11 for several months but today it will not open. I have tried all the suggestions on articles on 15381, 122832, and 122614. I have also uninstalled and re-installed, even tried upgrading to 12. My system is OS X El Capitan. Any other suggestions?
Click to expand...
I too am not able to run Parallels 12 on Mac (OS 10.11.6) and keep getting the 15381 error.
How does one fix it?
 
I've tried everything here, using the German instructions but Parallels still won't open. I learned with tech support that I have an I/O error that was found using Console. Now I'm supposed to deal with Apple; however, using Disk Utility, I get no hard drive errors so I can't justify paying for a new hd when the only thing that isn't working, is Parallels.
 
Check if you have write permission on /tmp.
open a terminal and type:
sudo -s
cd /tmp
mkdir test
ls

after "sudo -s" the system wants your admin password

if the folder "test" was created, you can stop here.
my solution won't help you.
If the folder couldn't be created you can try the following:

Verify and repair permissions
OS X El Capitan (10.11.x) has tools to verify and repair folder permissions.
to verify use this command in terminal:
sudo /usr/libexec/repair_packages --verify --standard-pkgs /

if there are invalid permissions, you find them listed in the terminal.
with this command you can try to fix them:
sudo /usr/libexec/repair_packages --repair --standard-pkgs --volume /

on my system, the tool wasn't able to fix the invalid permissions on /tmp.
i got an error. OS X denied changes on /tmp.

recreate /tmp folder
on my system, i wasn't able to fix the /tmp folder on the running system.
so i tried to boot another system, get access on the internal hard drive and let the "second" system change the faulty folder

i used a OS X system on an external USB HDD.
but the OS X recovery should also be sufficient.
to boot up OS X recovery restart your mac and press and hold "cmd+r"
(https://support.apple.com/en-us/HT201314)

on OS X recovery open up a terminal
and then again some commands:
sudo -s
cd /Volumes/Macintosh\ HD/private/
mv tmp tmp.old
mkdir tmp
chown root:wheel /tmp
chmod -R 777 /tmp
chmod 1777 /tmp

please note:
cd /Volumes/Macintosh\ HD/private/
=> change the directory to YOUR system drive! that can be named different!
type cd /Volumes/ and then press the tab-button twice to list all Volumes; choose the right one!

after recreating the /tmp folder, reboot your mac and try to start Parallels


finally for my protection:
please remember, i don't give any warranty on this instructions.
everything you do is on your own risk!
 
StephanieM1 said:
I've tried everything here, using the German instructions but Parallels still won't open. I learned with tech support that I have an I/O error that was found using Console. Now I'm supposed to deal with Apple; however, using Disk Utility, I get no hard drive errors so I can't justify paying for a new hd when the only thing that isn't working, is Parallels.
Click to expand...

can you write in /tmp?
what error message do you get, when you try to open parallels?
 
Yes, I was able to create the test folder using terminal. I get the error code 15381 when trying to load Parallels. When you go to the support page for that error (http://kb.parallels.com/en/122791), it says that the Codedesign Utility is corrupt and to enter this into Terminal:
sudo mv /usr/bin/codesign.bak /usr/bin/codesign

I tried this, but terminal returns "no such file or directory". :(
 
I keep getting "No such file or directory". See below...am I typing something wrong?

-bash-3.2# chflags norestricted /Volumes/Macintosh\ HD/private/tmp
chflags: /Volumes/Macintosh HD/private/tmp: No such file or directory
-bash-3.2# chflags norestricted /Volumes/Mac HD\ HD/private/tmp
chflags: /Volumes/Mac: No such file or directory
chflags: HD HD/private/tmp: No such file or directory
-bash-3.2# diskutil list
/dev/disk0 (internal, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *1.0 TB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_HFS Mac HD 999.3 GB disk0s2
3: Apple_Boot Recovery HD 650.0 MB disk0s3
/dev/disk1 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme +2.1 GB disk1
1: Apple_HFS OS X Base System 2.0 GB disk1s1
/dev/disk2 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +5.2 MB disk2
/dev/disk3 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk3
/dev/disk4 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk4
/dev/disk5 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk5
/dev/disk6 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk6
/dev/disk7 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk7
/dev/disk8 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +6.3 MB disk8
/dev/disk9 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +2.1 MB disk9
/dev/disk10 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +1.0 MB disk10
/dev/disk11 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk11
/dev/disk12 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +524.3 KB disk12
/dev/disk13 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +1.0 MB disk13
/dev/disk14 (disk image):
#: TYPE NAME SIZE IDENTIFIER
0: untitled +6.3 MB disk14
-bash-3.2# chflags norestricted /Volumes/Mac HD/private/tmp
chflags: /Volumes/Mac: No such file or directory
chflags: HD/private/tmp: No such file or directory
-bash-3.2# chflags norestricted /Volumes/MacHD/private/tmp
chflags: /Volumes/MacHD/private/tmp: No such file or directory
-bash-3.2# chflags norestricted /Volumes/Mac \ HD/private/tmp
chflags: /Volumes/Mac: No such file or directory
chflags: HD/private/tmp: No such file or directory
-bash-3.2#
 
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