cannot transfer license from old mac to new mac

Discussion in 'General Questions' started by JackJ7, Oct 24, 2020.

  1. JackJ7

    JackJ7 Bit poster

    Messages:
    2
    I have parallels desktop 11.2.3 which works for me very well and I do not want to upgrade.
    I just purchased new MAC and I installed same version of Parrallel's desktop on NEW MAC
    Old mac : I did signed out from the parallels desktop
    New mac : I entered my activation key at the installation and got message :
    This license is already in use. How would you like to activate Parallels Desktop on this Mac?
    You can either use the license with Parallels Desktop on this Mac, automatically deactivating the license on the other Mac. Or you can purchase a new license.

    option 1 ACTIVATE ON THIS MAC :I got error message :
    Unable to confirm the product license.
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    how to fix that thing?
     
  2. Hello,
    we've reset your license key, please check the activation issue and let us know the results.
     

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