Cannot upgrade Desktop Version 8

Hi,

I'm trying to upgrade to the latest release of Parallels Desktop for Mac 8. When I enter my password - and it is correct and I've updated it to verify - the input box just shakes back and forth horizontally. Does anyone have any idea what the problem is. Secondly, does anyone know of a way to get help from Parallels without having to pay $20 for a simple question?

Thanks.

 

Hi Phil,

To update latest build of Parallels Desktop 8, Please refer this link http://kb.parallels.com/111603

For simple questions, Please submit e mail request to assist you. Please refer http://kb.parallels.com/6571