Cannot use Windows Snipping Tool to take screenshots

[TedW3]

I am using Parallels 19.1.1 (54734) and on my Windows 11 VM, I do not seem to be able to use the Snipping Tool to take a screenshot. When I try to do so, the screen flashes with a black screen and then turns my Teams app window black permanently. I cannot get rid of the black screen and end up having to reboot the VM. Is anyone experiencing this issue?

 

[Pramesh Boodadoo]

I am using Parallels 19.1.1 (54734) and on my Windows 11 VM, I do not seem to be able to use the Snipping Tool to take a screenshot. When I try to do so, the screen flashes with a black screen and then turns my Teams app window black permanently. I cannot get rid of the black screen and end up having to reboot the VM. Is anyone experiencing this issue?

Hello,
For us to further investigate this issue, kindly provide us with the below information:
1. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link)
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thank you.

 

[BobA4]

Sto utilizzando Parallels 19.1.1 (54734) e sulla mia VM Windows 11, non riesco a utilizzare lo strumento di cattura per acquisire uno screenshot. Quando provo a farlo, lo schermo lampeggia con una schermata nera e quindi rende nera in modo permanente la finestra dell'app Teams. Non riesco a liberarmi della schermata nera e alla fine devo riavviare la VM. Qualcuno ha riscontrato questo problema?

ciao anche a me si bloccava lo schermo ,poi togliendo un hd collegato via usb si e sbloccato il tutto prova a staccare eventuali cavi usb collegati ha hd esterni ho chiavette usb

 

[TedW3]

Hello,
For us to further investigate this issue, kindly provide us with the below information:
1. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link)
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thank you.

Thanks -- the issue seems to be resolved after I did a Windows Update. I can now use the Snipping Tool again.