Can't Activate after OS Reinstall

[RobertG2]

Having trouble activating parallels after reinstalling the OS due to a hard drive failure. The Old Parallels was deleted but it didn't seem to affect the activation status.

Please let me know how to proceed.

Thanks

 

[Dishant@Parallels]

Hello RobertG2,
Could you please tell us if you are getting any particular error message when you are trying to activate Parallels Destop.

 

[RobertG2]

Thanks for getting back. The error message is: you have reached the maximum number of activations available.

 

[Dishant@Parallels]

oh! this should not be a big problem. Please check your Private message and help us with information there and we'll help you out in resolving the issue.

 

[Pep.Gas]

Same here. Just reinstalled the OS without uninstalling the previous copy. Now when I try to install + activate my Parallels 9 copy it says "you have reached maximum number of activations for my activation key. Please purchase a new product". Please help

 

[Dishant@Parallels]

Hi Pep.Gas,
please check your private message and help us with the information.

 

[MaherA]

Dishant, I you sent me the same inquiry yesterday and I responded, however I have yet to see my activations reset and I am still unable to use my copy of Parallels.

 

[Dishant@Parallels]

Hello Maher,
Please check your private message. We have resolved the issue and sent you the required procedure to get Parallels Desktop up and running on your Mac.

 

[bobdu]

Hello. My old Macbook Pro was damaged during transit on a business trip and now I have the same problem setting up Parallels Desktop on my new Mac. Please could you tell me what to do so I can start working on Parallels Desktop again. Thank you for your help.

 

[Maria@Parallels]

@bobdu we've changed the activation limit for your license key, please try to reactivate it once again, in case it doesn't help, please check your inbox