Can't activate Parallels desktop 11

Discussion in 'General Questions' started by AdamH3, Nov 8, 2017.

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  1. AdamH3

    AdamH3 Bit poster

    Messages:
    2
    Hello my name is Adam.
    I have a problem to install parallels desktop 11. In my account U see my two licenses but when I trying to install the program I get the information that both will be used yet. I should buy a new one.
    Does somebody has any idea?
    Thanks in advance.
    Adam
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi AdamH3. To help us understand the issue better, please take a screenshot of it and reply with the same.
     
  3. AdamH3

    AdamH3 Bit poster

    Messages:
    2
    Hello Hemnath,
    many thanks for your reply. Please find enclosed three pics with my problem.
    Do you need my account name?
    I use the dmg-file ParallelsDesktop-11.2.3-32663
    Best regards,
    Adam
     

    Attached Files:

  4. Alfena@Parallels

    Alfena@Parallels Pro

    Messages:
    445
    Hello @AdamH3 , We have made necessary changes to the activation key, please reattempt activation and check if it works.
    Thanks
     

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