Can't activate parallels toolbox.

Discussion in 'Parallels Toolbox for Mac' started by m.Nak, Aug 16, 2019.

  1. m.Nak

    m.Nak Bit Poster

    Messages:
    2
    I have active "Parallels Desktop for Mac Pro Edition" subscription.
    However, An error message is displayed and activation is not possible.
     

    Attached Files:

  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,553
    Hi @m.Nak, we've made necessary changes with your key settings, please try to activate it again and let us know how it works.
    Also next time please provide us with the translation of any messages you get.
     
  3. m.Nak

    m.Nak Bit Poster

    Messages:
    2
    I tried again and get the same error. The message is "The license server doesn't accept your product license."
    I have two licenses, but the other license can be activated successfully.
     
  4. Frederic Puhan

    Frederic Puhan Bit Poster

    Messages:
    19
    I'm having the same/similar problem. I upgraded my PDM 14 to PDM 15 and when I went to launch PTB from the menu bar, I received the error: "Invalid key. Your license key is invalid for this version of Parallels Toolbox. Please downgrade or buy a new license." The new version is 3.0.5, which I believe was installed alongside PDM. I have three subscription licenses. Trying to tells me it will de-activate the license on another computer, and the third simply replies "The license server doesn't accept your product license."

    I'm confused. My account page shows that I have multiple licenses.
    [​IMG]
     
  5. Frederic Puhan

    Frederic Puhan Bit Poster

    Messages:
    19
    So, just on a whim, I chose to "downgrade" PTB and removed 3.0.5 and installed 2.6.1. It gives me the same messages.
    I guess I'll just remove PTB. One less item on my menu bar. I didn't use but a handful of its features, so it isn't a big loss.
     
  6. Frederic Puhan

    Frederic Puhan Bit Poster

    Messages:
    19
    Oh yeah, one final comment. After the downgrade, when I clicked the "I Have a Key" button, the message given me was, "Enter your activation key. You can use your Parallels Desktop (v13 or later) key or buy a subscription to Parallels Toolbox." Hello? I have both!
     

Share This Page