Cant activate product

Discussion in 'Installation and Configuration' started by BrittonW, Sep 30, 2017.

  1. BrittonW

    BrittonW Bit Poster

    Messages:
    2
    I have migrated to a new mac, and unistalled the old version prior to erasing the drive.

    Now I can't activate on my new mac with the following error:
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    How do I deactivate a computer that has been reset to factory condition?
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @BrittonW , We have made the changes.
    1. Quit Parallels Desktop
    2. Open Finder > Application > Utility > Terminal and execute the command "prlsrvctl activate-license-online". and check it helps.
     

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