Can't change resolution to 1280 - 768 anymore

[Maxim Uvarov]

Hello! I record screencasts on topic about MS Excel and Power BI.
I used to use 1280 - 720 resolution (720p) on my guest windows operating system. But now this option has disappeared
And I have no clue why
Please help.
I use windows 10 working on Parallels 11

 

[Dinesh@Parallels]

Hello @Maxim5 ,
Please reinstall Parallels Tools and check if it makes any changes.

 

[Maxim Uvarov]

Hello @Maxim5 ,
Please reinstall Parallels Tools and check if it makes any changes.

Dinesh, thanks for your answer. But it haven't helped

 

[Maria@Parallels]

Dinesh, thanks for your answer. But it haven't helped

Hi, I go through MS Windows 10 forums and found this:
In Device Manager, Display adapters, ATI Radeon HD 4600 Series, I chose "Update Driver Software" and then "Browse my computer for driver software". I then chose "Let me pick from a list of device drivers on my computer". In the list were several instances of a driver dated 7/15/2015 (which didn't work and is probably what caused the problem). The next oldest driver "ATI Radeon HD 4600 Series Version: 8.970.100.9001" was dated 1/13/2015. Choosing the January driver restored everything to normal.

Please try and check this link for more info.

 

[Maria@Parallels]

@Maxim5 , please let us know the results.

 

[Maxim Uvarov]

@Maxim5 , please let us know the results.

Maria, thanks for your answer. I Have only two options for my display adapter. And both don't work for me

Do you happen to have a previous Parallels display adapter driver?

 

[PaulChristopher@Parallels]

Maria, thanks for your answer. I Have only two options for my display adapter. And both don't work for me

Do you happen to have a previous Parallels display adapter driver?

Hi Maxim5, you may check out this aricle and let us know how it works.

 

[Maxim Uvarov]

Hi Maxim5, you may check out this aricle and let us know how it works.

Nothing changed!
Do you have some previous version of parallels display adapter and display driver?

 

[Ajith1]

Nothing changed!
Do you have some previous version of parallels display adapter and display driver?

Try the steps provided in this article.

 

[Maxim Uvarov]

As you could see in my first post I use Parallels 11. And there is no such option.

 

[Guna@Parallels]

As you could see in my first post I use Parallels 11. And there is no such option.

Please follow the below steps and keep us posted
1. Shut down your virtual machine.
2. Go to virtual machine configuration> Full Screen > Scale to fit screen> Keep ratio
3. Start the virtual machine and adjust the resolution.

 

[Maxim Uvarov]

Hello Guna.
I love all the care that you and your collegaues gave to me, but nothing helped. I've tried both options: "scale to fit screen" and "keep ratio". And all the time I had same result - I can't change resolution to 1280x720 (I used to be able to do it!). . Only 1280x800 is availible for me.

 

[Guna@Parallels]

Hello Guna.
I love all the care that you and your collegaues gave to me, but nothing helped. I've tried both options: "scale to fit screen" and "keep ratio". And all the time I had same result - I can't change resolution to 1280x720 (I used to be able to do it!). . Only 1280x800 is availible for me.

We've created a ticket #2358075 to extend our support. Please check & respond.